Telecommunications Client Information
Last updated 13 September 2026
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Our policies
LCorp IT is a carriage service provider. These are the policies and client information we publish for our telecommunications services, including NBN, 5G fixed wireless, mobile SIMs and Teams Phone.
Complaints Handling PolicyHow to make a complaint, what we will do, our timeframes, how to escalate, and how to contact the Telecommunications Industry Ombudsman.
Financial Hardship PolicyHow to ask for help if you are having trouble paying your bill, what assistance we can offer, and how we assess and manage arrangements.
Domestic and Family Violence PolicyHow we support clients affected by domestic, family and sexual violence, including safe communication, account security and separating accounts.
Priority AssistanceWhat Priority Assistance is, why LCorp IT does not offer it, where to obtain it, and how emergency calls work on our services.
Privacy PolicyHow LettersCorp Pty Ltd, trading as LCorp IT, collects, uses, stores and protects personal information under the Privacy Act 1988 (Cth).
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Critical Information Summaries
A Critical Information Summary sets out the key details of a service in a short, standard format: what the service includes, what it costs, the minimum term, and any early termination charges. We publish one for each of our telecommunications services.
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Telecommunications Industry Ombudsman
The Telecommunications Industry Ombudsman (TIO) is a free and independent dispute resolution service for residential and small business customers of telecommunications providers. The TIO will usually ask you to try to resolve the complaint with us first.
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